Volunteer Policy Manual

These Documents are provided for the strict use of Wings Foundation Volunteers who have signed Confidentiality Agreement on file with Wings Secretary.

Wings Foundation, Inc

Social Media Policy

Eff 10/2018

This policy provides guidance for Wings Foundation, Inc. (“WINGS” or the “Foundation”) volunteer use of social media, which should be broadly understood for purposes of this policy to include blogs, wikis, microblogs, message boards, chat rooms, electronic newsletters, online forums, social networking sites, and other sites and services which permit users to share information with others in a contemporaneous manner.

The following principles apply to professional use of social media on behalf of WINGS as well as personal use of social media:

• Volunteers need to know and adhere to the Foundation’s Code of Conduct and other Foundation policies when utilizing social media.

• Volunteers should be aware of the effect their actions may have on their images, as well as the Foundation’s image. The information that volunteers post or publish may be public information for a long time.

• Volunteers should be aware that WINGS Officers/Directors and other volunteers may observe content and information made available through social media. Volunteers should use their best judgment in posting material and should not post material that is harmful to WINGS, other volunteers or assistance recipients.

• All social media posts by WINGS volunteers (including posts on their personal social media accounts) must avoid using statements, photographs, video, or audio that reasonably could be viewed as malicious, obscene, threatening, or intimidating, that disparage other WINGS volunteers, donors, grant recipients or people who work with and on behalf of WINGS, or that might constitute harassment or bullying of an individual or a group with common characteristics. Examples of such conduct might include offensive posts meant to intentionally harm someone’s reputation or posts that could contribute to a hostile environment at the Foundation on the basis of race, sex, disability, religion or any other status protected by law or Foundation policy. Although not an exhaustive list, some specific examples of prohibited social media conduct include posting commentary, content, or images that are defamatory, pornographic, proprietary, harassing, libelous or that can create a hostile environment within WINGS as an organization.

• Volunteers are not to publish, post or release any information that is considered confidential or not public (i.e. in the secure section of the WINGS website or from conversation or results of Executive Committee meetings). If there are questions about what is considered confidential, volunteers should check with the Social Media Team or an Officer/Director.

• Social media networks, blogs and other types of online content sometimes generate press and media attention or legal questions. Volunteers should refer these inquiries to authorized WINGS spokespersons.

• If volunteers encounter a situation while using social media that threatens to become antagonistic, they should disengage from the dialogue in a polite manner and seek the advice of an Officer/Director.

• Volunteers should get appropriate permission before referring to or posting images of current or former volunteers or assistance recipients. Additionally, volunteers should get appropriate permission to use a third party's copyrights, copyrighted material, trademarks, service marks or other intellectual property. • Use of the Foundation name, logos, and other trademarks online and on social media for any commercial purpose is subject to the Foundation brand guidelines, as set forth herein.  Subject to applicable law, any online activity that violates the Foundation’s Code of Conduct or any other company policy may subject a volunteer to disciplinary action of removal as a WINGS volunteer.

• It is highly recommended that volunteers keep WINGS-related social media accounts separate from personal accounts.

• WINGS volunteers should immediately report violations of this Policy, including inappropriate blogging or other content posted on the personal website or social media outlet of any other WINGS volunteer, to the President, Vice President, or Secretary. WINGS prohibit taking any adverse action against any individual for reporting in good faith a possible deviation from this Policy or for cooperating in an investigation. Notwithstanding any other provision in the WINGS Bylaws or the provisions of any other Policy of WINGS, (i) any WINGS volunteer who takes adverse action against another individual for having reported a possible deviation from this Policy or for cooperating in an investigation will be subject to appropriate corrective action, up to and including termination of volunteer status and any further involvement with WINGS, and (ii) any WINGS volunteer who knowingly makes false accusations likewise will be subject to corrective action, up to and including termination of volunteer status and any further involvement with WINGS.

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